PopSockets products are engineered to be super sticky, and they are most compatible with smooth, flat surfaces. PopSockets products will not stick to silicone, highly textured, and many soft cases on the market. They also will not stick to iPhone 11, 12 or 13 models nor the Samsung Z3 flip phone models without a suitable case.
Not Sticking: If your PopSockets product is no longer sticking, follow the steps below to reactivate the adhesive gel on your PopSockets product.
Step 1: Give your PopSockets gel a quick rinse.
Step 2: Let it air dry for 10 minutes. Do not leave it out any longer, this will cause the adhesive gel to dry out entirely.
Step 3: Stick your PopSockets product back onto your phone, and let it sit for a few hours before engaging it again. This will ensure a strong hold.
Still Not Sticking? Click here to submit a ticket to our help center. We'll be happy to help.
Too Sticky: If your PopSockets product is too sticky, and you're experiencing issues with removing it from your device, you can use dental floss, a credit card, or a kitchen utensil to remove your PopGrip. Gently slide any of these items underneath the base of your PopGrip. This will help the bonds of the adhesive gel break down without damaging the grip, your case, or your phone.
You may notice a small amount of gel residue remains stuck to your phone or case. Don’t worry -- our new gel is just really really strong! Clean-up is a breeze. Apply a small amount of rubbing alcohol to a cloth and wipe your phone or case’s surface clean.