General (UK)

Shipping

• Would you like to purchase in the UK?
• What shipping services do we use?
• How long do international shipments take?
• What are duties and taxes for international shipping?
• How long will my shipment take to get to me?

User Info

• I have not received my package.
• Would you like to delete your account?
• What do I do if I am using a PopSockets Grip with and iPhone 8/8 plus or iPhone X
• Can I order separate pieces?
• What’s the lifespan of my PopSockets grip?
• How can I remove my PopSockets grip?

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Is my PopSockets Grip broken?

• My accordion popped out of the platform! Now what?
• What if my PopSockets grip won't stick?
• My button fell off. What do I do?

PopSockets Mount

• Why won’t my PopSockets Mount stick?
• What is a PopSockets Mount?
• How do I install my PopSockets Mount?
• Can I move my PopSockets Mount from one place to another?

I've placed my order, and...

• I haven't received an email with my tracking info.
• I entered my billing info incorrectly.
• I'd like to cancel my order
• I put in the wrong email address.
• I'd like to know the status of my order.
• My order arrived incorrect or incomplete.

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Returns and exchanges

• How long do refunds take?
• How do I return a PopSockets Grip or Mount?
• Do you offer exchanges?

Create your own

• Want to Add Text to your Photo?
• Why was my custom PopSockets grip cancelled?
• Which uploaded images will be rejected?
• I received my custom PopSockets grip but it doesn't look like it did on my screen. What can I do?
• What file type and size should I use?
• What can I print on my PopSockets grip?

Wholesale

• What’s PopSockets Do Good?
• Does PopSockets offer fundraising?