General (UK)

Orders

• I have not received my package.
• I haven't received my confirmation email or my tracking info.
• I entered my billing info incorrectly.
• I entered in the wrong email address.
• I'd like to know the status of my order.
• My order arrived incorrect or incomplete.

See all 10 articles

Shipping

• How much does shipping cost?
• How long will my shipment take to get to me?
• What shipping services do we use?
• How long do international shipments take?

Returns and Refunds

• How long do refunds take?
• How do I return a PopSockets Grip or Mount?
• Do you offer exchanges?

Payments & Promo Codes

• How do I use a Promo or Discount Code?
• How can I pay for my order?

PopGrip and PopTop

• Why did PopSockets move away from it's original Grip?
• My accordion popped out of the platform! Now what?
• What if my PopSockets grip won't stick?
• My button fell off. What do I do?
• What do I do if I am using a PopSockets Grip with and iPhone 8/8 plus or iPhone X
• What’s the lifespan of my PopGrip?

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Create your own

• Want to Add Text to your Photo?
• Why was my custom PopSockets Grip cancelled?
• Which uploaded images will be rejected?
• I received my custom PopSockets grip but it doesn't look like it did on my screen. What can I do?
• What file type and size should I use?
• What can I print on my PopSockets grip?

PopWallet

• Can I use a PopWallet with a glass-backed phone?
• How many cards can a PopWallet hold?
• Do you offer PopWallet customization?
• My PopWallet doesn't stay locked in the platform.

PopMini

• Are PopMinis only for people with mini hands?
• Can I customize my PopMinis?
• Are PopMinis better than a PopGrip?
• Where should I position my PopMinis?
• Are PopMinis as strong as original PopSockets grips?
• Are PopMinis reposition-able?

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PopSockets Mount

• What is a Vent Mount and how do I use it?
• Why won’t my PopSockets Mount stick?
• What is a PopSockets Mount?
• How do I install my PopSockets Mount?
• Can I move my PopSockets Mount from one place to another?

International Wholesale

• How do I qualify for International wholesale purchases?